Your Privacy
Information connected to you
We may collect the details you provide when you open an account, deposit, play, ask for information or contact us. We also ask for a copy of an identity document, which can be an ID card, passport or driver's licence. We also collect betting and gaming activity, traffic and location data, account transactions and conversations with support.
On the technical side we may see your IP address, your operating system and the browser you use. It helps us administer our systems and understand browsing activity in aggregate.
How we use it
We use your information to operate your account, complete transactions and let you take part in games and services. It also helps us present content properly on your device, respond to requests, provide information about games and services, and tell you when those services change.
Identity, transaction and activity data supports KYC, AML, risk, security and fraud checks. We may conduct ongoing reviews to keep due diligence information current.
Who may receive it
We may disclose information to authorities and the regulator when required, when they make a relevant request or when fraudulent activity is involved. Information may also be exchanged with other organisations for fraud protection and credit-risk reduction.
If the business or its assets are sold or acquired, your data may be disclosed to a prospective buyer and may form part of the transferred assets. Selected third parties may also receive your data so that they can tell you about games, goods and services you might like.
Storage and transmission
Your data may be stored or processed outside the European Economic Area, including by staff working for us, our suppliers or our licensors. Payment data and personal information are sent using SSL encryption. No transmission over the internet is completely secure, so we cannot guarantee the security of information while it is being sent to us.
We usually keep personal data for five years after your account closes. A longer period may apply when the law requires it.
Your choices and rights
You may ask to access your data, correct incomplete or inaccurate information, or erase it in some cases. You may also request restricted processing, object to processing, receive portable data, withdraw consent where consent applies, and complain to a supervisory authority.
Send a rights request or a privacy question to [email protected]. You can stop marketing e-mails through the unsubscribe link or by changing your account settings.