Terms of Play
Who can play
You may use Casinostars only if you are above the age of 18, or above the higher legal gambling age where you live. You are responsible for checking that online gambling is legal in your place of residence before you register or play. Residents of a few countries cannot use Casinostars.
You play at your own risk and accept that gambling can result in the loss of money. Any tax, levy or fee due on your winnings is your responsibility.
One account that belongs to you
You may register one account per person and must do so personally. Every required detail must be complete, true and current. Tell us promptly when your name, address, e-mail or another required detail changes.
Your account is for your own recreational and entertainment use. You must not play professionally, act for someone else, let another person use the account, transfer it or receive transfers from another player. Keep your login details private and contact support if you think they have been compromised.
Accounts opened under a false name or multiple accounts opened by the same person cannot collect winnings. Duplicate accounts may be blocked or closed, bets may be voided, and we may terminate a duplicate account. If you discover that you have more than one account, tell us immediately. False or misleading registration details may also cause the account to be blocked or closed.
When verification is required
We carry out KYC checks to confirm your identity, age and address. You must provide a valid ID and proof of address dated within the previous six months. Accepted identity evidence may include a current signed passport, a current photo driving licence, a national ID card or another government-issued photo ID. Proof of address may include a utility bill, bank statement, tax bill, insurance certificate or correspondence from a government body.
No withdrawal is processed until KYC is complete. We may ask for further due diligence documents or information at any time. This can include your source of funds, source of wealth, political status and expected activity. For example, these documents may be requested once cumulative deposits exceed 10,000 USD or the equivalent. Pending withdrawals may be held until the information has been provided and accepted.
Payouts are made only to the person registered on the account. Where the payment method allows it, we pay back to the original payment method. If a payment method belongs to someone else, no winnings may be collected and we may terminate the account.
Funding your balance
We do not charge a fee for processing a deposit, although your bank may charge you. The minimum deposit is 20 EUR or the equivalent and may vary by payment method. Available methods can also depend on your location.
Use only a valid card, account or other payment instrument that lawfully belongs to you. We do not accept cash. Funds from illegal, fraudulent or otherwise prohibited activity must not be deposited.
You agree not to make a chargeback, reverse a deposit or otherwise cancel it. If you do, you must compensate us for reasonable costs connected with the chargeback, reversal or cancellation.
Your Casinostars balance is not a bank account. It is not covered by a banking or deposit protection scheme and earns no interest.
Taking money out
Every deposit must be wagered at least once before any balance can be withdrawn. At our discretion, we may request wagering equal to 5 times the deposit. A charge of 20% may apply when the amount has not been turned over.
We aim to approve or decline each withdrawal request within 2 business days. An investigation or incomplete due diligence can delay processing. If the money takes more than 10 business days to arrive in your account, we will tell you the reason for the delay.
The weekly maximum is 2,500 EUR or 2,500 CAD. The monthly maximum is 10,000 EUR or 10,000 CAD. Management may make exceptions at its sole discretion. If winnings amount to 20,000 EUR or more, we may divide the payout into instalments until the full amount has been paid. No interest is added to an outstanding amount.
We always carry out identity verification for withdrawals above the equivalent of 200 €. We may also review any withdrawal and request due diligence before releasing funds. A withdrawal fee may be charged and will be shown when you make the request.
Real-money funds can be withdrawn before bonus wagering is complete, but the bonus balance will be forfeited. Bonus money and funds held in an aborted game cannot be withdrawn.
Playing with a bonus
Only one bonus is allowed per player, account, address, device and IP address. You may not collect or combine bonuses. While a bonus is active, the maximum bet is 3 EUR or equivalent per game round.
As long as a bonus runs, you cannot play jackpot titles, table games or video poker, and virtual games, live games and sports bets are off limits too. Slot features such as gamble features, bonus buys, free-spin buys and collecting features to open later are also forbidden. Bonus abuse can lead to cancelled winnings and a locked account. A duplicate bonus account may be closed and its assets confiscated.
When an account becomes dormant
If an account holds real money but shows no transaction for 6 months in a row or longer, it becomes dormant. We may send you an e-mail up to 1 month before this happens. Once the account is dormant, an administrative fee of 5 EUR or the equivalent per month may be charged.
Keeping play under control
We monitor gambling history and behaviour for signs of problem gaming. If we believe continued play is harmful, we may block or close your account and return the real balance.
Asking for a refund
No refund can be completed once a deposit, including any bonus, has been played. A request must be made within 24 hours of the transaction, or within 30 days if you say that another person or a minor used your account.
Errors, prohibited play and fraud
Winnings credited to you by mistake remain ours and will be deducted from your balance. If you withdraw them before we identify the error, the amount becomes a debt you owe us and you must notify us immediately. Fraud, collusion, cheating, automated play and other unlawful activity are prohibited, and related bets may be void.
Who your agreement is with
You contract with Wild Blackfin Limited SRL, registered in Costa Rica with number 3-102-916426, which holds licence ALSI-202601043-FI2 from the Anjouan Gaming Board.
We may change these terms. You will receive advance notice, and significant changes will ask you to accept the terms again before they take effect for you. Without that acceptance in the time we give, your account can no longer be used.